Refund Policy

Last updated:

We keep refunds simple. There are two things you can pay us for, and both are covered below.

The £50 founding member deposit

Reserving a founding member spot costs a £50 deposit, processed by Stripe.

  • It is fully refundable at any time before your onboarding begins. Email hello@gpsrhub.com from the address you signed up with and say you'd like your deposit back. No reason needed, no forms, no retention calls.
  • Refunds are issued to the original payment method, normally within 5 to 10 business days depending on your bank.
  • If you go ahead with the service, the £50 is credited against your first year's subscription: it is a deposit, not an extra fee.

The annual subscription

Our guarantee is simple: if we cannot get your products fully GPSR compliant, you get a full refund of your subscription, and we cover your first month with another provider. No small print.

Beyond the guarantee, if something has gone wrong with the service, email us. We would rather refund a subscription than keep an unhappy customer's money.

How to request a refund

Email hello@gpsrhub.com from the email address you paid with. Include the word "refund" so it's easy to spot. We aim to confirm every refund request within 2 business days.

Questions

Anything unclear, email support@gpsrhub.com before you pay: we're happy to explain how any of this works first.